You can cancel your order within 30 minutes of placing it. We will process your order cancellation request within 24 working hours. After a successful cancellation, the refund will be returned to your payment account. Refund arrival times vary depending on the payment method. The general processing time is 1 to 2 working days (please contact us if it is overdue). If it exceeds 30 minutes, the package cannot be recovered and the order cannot be canceled because the order has already been processed. beg to be excused.
This site supports returns or exchanges within 30 days for no reason. If you need a return or exchange, please contact customer service in advance. Please send items with the original packaging to Glendale Architectural Wood Product S, Inc: 71-02 80th Street, Glendale, New York, 113857715.

1. RETURN CONDITIONS

Shipping damage, product quality problems, batch product recalls, odor problems, and other issues can be returned and exchanged. Since the products sold on this website are all wooden products, the products may be cracked or damaged during transportation. Please check carefully when receiving the express.

  • Unacceptable
    The color difference caused by shooting equipment, monitors, lighting, etc. is not a product quality problem;
    Natural defects caused by materials and workmanship are not product quality issues;
    The size problem caused by inconsistent product measurement standards does not belong to the product quality problem and is within the size error range specified in the relevant standards.

2. RETURN PROCESS

  • Please remember to contact us before return or exchange, otherwise, it will not be accepted. If you apply for a return or exchange due to missing goods, damaged functions, etc, we may ask you to provide unpacking videos, product pictures, etc. Please save them and send them to our mailbox when needed. (When returning, you must ensure that the product box and accessories and invoice (if any) are complete. At the same time, the appearance of the product is intact, and no artificial damage is made, which will not affect the secondary sales of the product. Thanks for your understanding.)
  • Once confirmed by Glendale Architectural Wood Product S, Inc, you will need to contact the courier company to pick up the package and send it back to Glendalewp. Glendalewp reserves the right to refuse or deduct the corresponding fee if you return it without reason and are not eligible. Under normal circumstances, the refund process will be completed within 1-2 working days from the date of successful receipt of the returned goods and related items (except the bank arrival cycle).
  • For missing products, we will arrange a re-shipment for you within 1 to 2 working days after confirming the situation, and the shipping cost of the re-shipment will be paid by us. After the return request is successful, please remember to notify us of the courier number and your information by email after the product is dispatched.
  • Refunds are returned in the same way, we will process the refund for you within 1 to 2 business days and return the refund to the account you purchased from. Generally 1 to 2 working days, the specific arrival time depends on the processing speed of the third party or bank. If you have any questions, you can contact us.