This Privacy Policy describes how Glendale Architectural Wood Product S, Inc. collects, uses and discloses your personal information. Interacting with Glendalewp through our store, website (as defined below), app, product or any other app or service that links to this Privacy Policy (including social media platforms with a social commerce component such as Facebook Shop or Instagram Shopping) , you agree to the collection, use and disclosure of your personal information in accordance with this Privacy Policy. Please be aware that we have no control over the privacy practices of websites, applications or social media platforms that we do not own. We encourage you to review the privacy practices of these third parties.

1. INFORMATION WE COLLECT

Types of personal information we may collect include:

  • First and last name
  • Postal address
  • Zip code
  • Email address
  • Phone number
  • Date of birth or age
  • Gender
  • Payment information
  • Other payment details (in accordance with other laws and regulations)
  • Purchase and/or return history, including use of vouchers or discount offers
  • Data concerning your use of our Sites (including, but not limited to, the IP address and other user identification, user name for social media, MAC address of smartphones or computers, cookie web beacon and pixel information, date and time of visits, visited sites and contents, and referring websites)

Personal information includes information that identifies, relates to, describes, or is capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household. Personal information does not include aggregate or de-identified information.
Information You Provide to Us
We collect information you provide directly to us. By voluntarily providing your personal information to Glendalewp through our Sites, stores, loyalty programs, or other products and/or services, you, the customer, give consent to Glendalewp to collect, hold, disclose, and use your personal information. This consent can occur, for example, by registering your contact details with Swarovski, making a purchase on our website, enrolling in a sweepstakes, enrolling in one of our loyalty programs (such as Glendalewp Club) online or in our stores, signing up for a newsletter or other communication, participating in a survey or special event or promotion, contacting customer service, or by applying for a job on our career page.
If you choose not to provide information, we may not be able to provide you with the requested products, services or information.
If you provide us with personal information of other persons (for example, information about the receiver of a gift, or a referral), please provide their personal information to us only if you are allowed to do so pursuant to applicable data protection laws and only if the other person would agree to your providing personal information to us for the purposes for which the information is collected and processed according to our data privacy notice.
Automated Information Collection
We and our service providers may automatically collect and process certain personal information from and about you when you access our Sites or services or visit our stores. Examples of information we may collect include, but are not limited to: pages you visit, ads you click on, type of browser/device/hardware, MAC address of smartphones or computers, IP based geographic location and search terms, and information from cookies, web beacons, pixels and other technologies deployed on our Sites. This information helps us recognize you as a customer to create a customized experience, enables customers to purchase Glendalewp products, allows us to conduct market research with the goal of improving our websites and product range, keeps customers informed about Glendalewp’s market activities, and allows us to better delegate repairs or other logistical tasks to third parties. We may also use automated collection technologies for reporting and analysis purposes, such as your shopping history on our website or in our stores, the performance of our marketing efforts and your response to those marketing efforts, and as otherwise required to provide the best possible customer experience for you. We may connect information collected automatically with information we already have about you in order to identify you as a Glendalewp customer. For example, we may collect information about you from other third parties, including demographic information, and combine this information with other information we collect about you. If we are able to identify you as a Glendalewp customer we may, for example, link your activity on our website to your loyalty program or other Glendalewp account. This allows us to provide you with a more personalized experience regardless of how you interact with us – online or in store.
Cookie Policy
Glendalewp uses tracking technology (“Cookies”), which help make the Sites more user-friendly, efficient, and secure. This Cookie Policy provides you with information on the use of Cookies on the Sites: Cookies are small text files that are stored on your PC and used by your browser. Most of the Cookies Glendalewp uses are session cookies, which are deleted automatically at the end of your visit.
Cookies will not harm your PC and do not contain any viruses. Nevertheless, if you do not want to use cookies, this will not prevent you from accessing the Sites in any way. The “help” portion of the toolbar on most browsers will provide information on how your browser may be configured so that cookies can be accepted with your permission or completely blocked. You may be able to change your browser settings so that they do not allow Cookies to be accepted or saved at any time. You can also delete Cookies that have already been saved at any time.
Kindly note, however, that if you decline Cookies on the Sites, some functions on the Sites may be limited or unavailable. As a result, to make it easier to use the Sites, we recommend that your browser settings accept.

2. HOW WE USE YOUR INFORMATION

We use your information to provide our services and to better enhance your customer experience. In addition to the examples given in Section I, we may use your information:

  • In connection with the services offered on our Sites or to fulfill and manage purchases, orders, payments, and returns/exchanges;
  • To manage, maintain, and enhance our Sites, loyalty programs, customer accounts, and newsletter;
  • To respond to requests for information about our products and services in our stores or on our Sites, and to provide non-marketing information concerning matters such as changes to our Privacy Policy or Terms and Conditions and/or Terms of Use, changes to product and service offerings, account verification, password reset, or incidents that could affect our products or services;
  • To deliver personalized coupons, invitations to events, vouchers, discount and other offers, newsletters, in-store promotional activities, emails, mobile messages, social media notifications, surveys, and marketing related materials;
  • To connect with you regarding customer service activities;
  • To administer sweepstakes, contests, or other promotional activities;
  • For our other internal business purposes, designed to improve and enhance your customer experience.

We may use your data to administer our customer loyalty programs. We may display targeted ads to you through social media platforms. These ads are sent to groups of people who share traits such as likely commercial interests and demographics. For example, we may target customers who have expressed an interest in shopping for necklaces, watches, etc. See the policies of each social media platform for additional information about these types of ads. By providing your residential or wireless phone number(s) to us, you expressly consent to receive marketing and non-marketing calls and text messages from or on behalf of Glendalewp. Your consent to receive calls or texts is not a condition of any purchase. Consent to receive calls or text messages can be revoked at any time -- please follow the unsubscribe link in the relevant communications or contact us using the link at the bottom of the message. Even after you opt-out or update your marketing preferences, however, we may still contact you for transactional or informational purposes. These include, for example, customer service issues, returns or product-related inquiries, surveys or recalls, or any questions regarding a specific order. Use of automated collection technologies also help us prevent fraud or other harmful activities. We may also use your information to assist law enforcement and respond to regulatory, investigate security breaches, or other legal inquiries. In any circumstance other than those described in this Privacy Policy, we will ask for your consent before we share your personal information outside of our corporate family of companies.

3. HOW WE SHARE YOUR INFORMATION

We share the information we collect within Glendalewp, which includes all Glendalewp affiliates. For example, we may share your information with our subsidiaries and affiliated companies or brands to administer our loyalty programs and customer accounts, process orders and requests, and expand and promote our product and service offerings. Glendalewp is part of a global group of companies and affiliates, and information collected about you may be shared, processed or stored anywhere we engage service providers, including outside the United States. By using our Sites and services, you consent to the transfer of information to countries outside your country of residence.
In addition to the use cases set forth in this Privacy Policy, we may also provide your information to our service providers as necessary to enable them to perform certain services for us, including, but not limited to: email-providers, mobile marketing providers, analytics providers, web hosting providers, sweepstakes vendors, payment processors, coupon delivery providers, fraud prevention providers, or shipping services providers.
We may also disclose specific information when such disclosure appears necessary to comply with the law, a subpoena or other litigation process, or to protect the interests or safety of Glendalewp or of our visitors and customers, employees, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
In the event that a store, division, asset, or part or all of Glendalewp is bought, sold or otherwise transferred, or is in the process of a potential transaction, customer information will likely be shared for evaluation purposes and included among the transferred business assets.
We may share aggregate or de-identified data derived from information we collect with advertisers and other third parties. As noted above, such aggregate or de-identified data does not constitute personal information.
In any circumstance other than those described in this Privacy Policy, we will ask for your consent before we share your personal information outside of our corporate family of companies.

4. YOUR CHOICE AND ACCESS

If you registered your contact details through an online account, you may view and modify, correct, block or delete your data -- including managing your registration for the Newsletter, as described below -- at any time by selecting Profile in the “My Account” area of the Sites.
You can conveniently manage your registration for the Glendalewp Newsletter in the "My Account" area of the Sites. Simply enter your e-mail address in the field provided and then click "send". We will send a confirmation e-mail to the e-mail address you give us. Please click on the confirmation link contained in the e-mail and you will receive regular information about new arrivals from Glendalewp. Of course, you can also sign up for the Glendalewp newsletter without registering in the "My Account" area of the Sites -- simply use the sign-up window on our homepage.
If you no longer wish to receive news updates from Glendalewp, then simply click on the "Unsubscribe" link that you find at the end of each newsletter. Alternatively, you can unsubscribe in the "My Account" area of our Sites.
We take reasonable measures to help protect personal information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration and destruction. Unfortunately, no data collection or storage process can be guaranteed 100% secure. We only allow parties to access your information for permitted business purposes. Any information you provide to Glendalewp is done so entirely at your own risk.
Glendalewp is concerned about the privacy and safety of children when they use the Internet. We do not knowingly collect any personal information from children under the age of 13. Our products are for purchase by adults only and our Sites are not targeted to or intended for use by children.

5. SAFETY

We use standard security measures.
The Internet and information storage are not 100% secure. We cannot guarantee that any personal information you store or send to us is completely secure. We encourage you to use it with caution. We use reasonable procedures and practices to protect personal information under our control. Access to certain areas of our platform requires a username and password. You are responsible for protecting your username and password.
To the fullest extent permitted by applicable law, you agree and acknowledge that we will not be responsible or liable if any of your information is intercepted, accessed, and/or used by unintended recipients. If you have reason to believe that the security of your communications or personal information has been compromised, please notify us immediately using the contact information below. We do not sell user data, we will protect your registration data and payment data with an SSL certificate.